Service Details

Overview

Struggling to manage hardware maintenance contracts with multiple OEMs?

Streamline support operations by consolidating hardware maintenance contracts through Wesben Technologies.

Quickly troubleshoot issues spanning infrastructure from multiple OEMs.

Improve efficiency through consistent management and delivery processes.

Leverage established relationships, with “first call” going to our team.

Reduce security risk of numerous vendors having access to the data center.

Minimize unexpected expenses from out-of-warranty repair on aging assets.

Reduce cost and time of managing multiple OEMs in a mixed environment.

Focus on strategic initiatives while we handle the complexity of support management and delivery.

Services includes

• Wesben Technologies is pleased to provide the Services for non-OEM in-warranty and out-of-warranty, OEMs out-of warranty end of life (“EOL”) server, storage, network, desktop and notebook systems together are the “Supported Product(s)”) in accordance with this Service Description. The Services provide technical support options (telephone, Internet, etc.), service parts, and labor services to maintain systems in a normal operating condition during the Term.
• 24x7 telephone support.
• On-site Service options (next Business Day on-site support or - 4 hour on-site support, available 24x7). “Business Day” means any day which is not a Saturday, Sunday or public, bank, or nationally recognized holiday.
• Direct telephone access twenty-four (24) hours each day, seven (7) days each week (including holidays) to analysts for troubleshooting assistance of hardware issues as described within this Service Description.
• On-site dispatch of technician and/or service parts to Customer’s business location for repairs and resolution necessary to bring a Supported Product to normal operating condition.
• Remote troubleshooting assistance for common support issues, when available, and with Customer’s consent.