Service Details

Overview

We offers a range of customized Facility Management Services for the supervision, management and control of complex desktop environments, helping organizations maintain operational continuity without worrying about the technological aspects of their installed computing equipment.

From small and home offices to large corporations, the reliability and performance of IT infrastructure is central to business productivity and profitability. With Wesben technologies desktop management, Network Management and server administration experts, customers get continuous management and services support covering the entire life cycle of their IT environments including deployment of hardware and software, troubleshooting, network management and user support. On-site facility management engineers ensure that every user has the right tools to work with, faces minimum down-time and that data and infrastructure is always secure – optimizing the adaptability and performance of installed equipment and freeing up in-house IT staff to focus on delivering solutions in line with their core business objectives.

Our Facility Management Services operate on a specially designed framework, tailor-made and delivered in accordance with the unique services requirements of every customer.

Services includes

The services include:

• Operating System installation, full and patch upgrades.
• Software version control, installation and license.
• Server and back-up management for shared drives, databases and system state.
• Anti-virus management, control and updates.
• CPU and disk space utilization monitoring.
• Schedule and execution of periodic preventive maintenance.
• First level hardware support for desktops and laptops, problem diagnosis and resolution.
• Desktop Operating System support for Win 2000/XP/Vista, MS Office.
• Mail client support.
• Peripherals support, configuration and problem resolution.
• Network management.
• On-site change management – install, move, add, change (IMAC).
• Hardware authorization checks, to ensure that no unauthorized PCs are connected on the network.
• Software authorization and auditing, to ensure that non-standard software is installed after proper authorization only and unwanted software is not loaded on any system.
• Troubleshooting desktop and laptop related issues including escalation and coordination with vendor, as required.